Where to go from here?

How many e-mails should someone send before giving up? I tried ordering dog food about two weeks ago, to be included in a group order. They got every else's order except mine. I didn't find out until delivery day. None of our things were included. 

I wrote them again yesterday. Still nothing. 

I wonder if there is a secret code word I have to use. Maybe I should make an alias and try again, with a cooler e-mail address. I could use the 'stationary' feature in my e-mail to add some color to the order, or type with a foreign accent. I could hire a middle-man to e-mail them for me, or upload our order to YouTube in the form of a catchy jingle. 

I have not ordered directly from them before, but have bought their dog food before (and I was happy with it). While Rugby still has food, we have very little variety left, which is not a well balanced and nutritious diet. Its fine for a couple days, but not for very much longer.